Refund policy
Firnio sells a one-time digital export unlock. This policy is intended to handle technical failures fairly and does not limit mandatory statutory rights.
Payment confirmed but export not unlocked
If PayPal confirms payment but Firnio does not unlock the export because of a technical problem, contact support with the PayPal transaction ID, approximate payment time and browser used. We will first try to restore access or, if that is not reasonably possible, refund the affected payment.
Purchase mistake or duplicate payment
For an obvious duplicate payment or technical billing error, contact support as soon as possible. Requests are reviewed using the available PayPal transaction records.
After using the unlock
Once a paid export has been successfully unlocked and supplied, refund eligibility may depend on applicable law and the circumstances. Nothing in this policy removes statutory rights that cannot lawfully be waived.
Contact support
contact@firnio.app
Last updated: September 21, 2026.